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Refund and Returns Policy

Thank you for shopping at directronics.in . We understand that sometimes it may be necessary to return or exchange the product received. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

  1. Returns

1.1 Eligibility:

  • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
  • The return request must be made within 2 days from the date of purchase.
  • Customized or special order components are not eligible for return unless they are faulty or damaged upon receipt.

1.2 Return Process:

  • Prior to returning the product, please contact our customer service department to initiate the return process.
  • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  • Once we receive the returned component and verify its condition, we will process the refund or exchange.
  1. Refunds

2.1 Eligibility:

  • A refund may be issued for returned product that meet the criteria outlined in section 1.1.
  • Refunds will be issued using the original payment method unless otherwise specified by the customer.

2.2 Refund Process:

  • Once we receive and inspect the returned electronic component, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 4 working days.
  • If the refund is rejected, we will provide a detailed explanation for the decision.
  1. Non-Returnable Items

The following items are non-returnable:

  • Electronic components that have been damaged, modified, or used.
  • Customized or special order components unless they are faulty or damaged upon receipt.
  1. Warranty

Warranty information for electronic components is provided separately. Please refer to the warranty terms and conditions specific to each product.

  1. Contact Us

If you have any questions or concerns about our return and refund policy for products, please contact our customer service department at directronics10@gmail.com or call on 7977085526.