Privacy Policy

Effective Date: 2nd October 2025

At Directronics, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. By using our site, you agree to the terms of this Privacy Policy.

  1. 1What Do We Do With Your Information?

    When you purchase something from our store, as part of the transaction process, we collect personal information you provide, including:

    • Your name, email address, billing/shipping address, and phone number.
    • Payment details (processed securely via third-party gateways).
    • Your order and browsing behavior on our website.
    • Your IP address, browser type, and operating system, which help us improve user experience.

    We may also collect information when you register for an account, subscribe to newsletters, or contact our support.

    Communication Consent: By providing your contact information, you consent to receiving transactional updates and promotional messages through channels such as Email, WhatsApp, SMS, RCS, or Phone Calls. You can opt out anytime.
  2. 2Consent
    • How do we get your consent?
      By completing a transaction, placing an order, or engaging with any form on our website, you imply your consent for us to collect and use your information for that specific purpose.
    • Marketing Consent: If we use your information for a secondary purpose (e.g., newsletters or promotional offers), we will request your explicit consent or provide an easy opt-out option.
    • How do I withdraw my consent?
      You can withdraw your consent at any time by contacting us at:
      info.directronics10@gmail.com
  3. 3Disclosure
    • We may disclose your personal information if required by law or if you violate our Terms of Service.
  4. 4Payment Security
    • All payment transactions are securely processed via trusted third-party gateways (like Razorpay) compliant with PCI-DSS (Payment Card Industry Data Security Standard). Your card data is encrypted and handled directly by them.
    • We do not store your full payment card credentials on our servers.
  5. 5Third-Party Services
    • Third-party service providers we use (e.g., payment gateways, shipping partners) will collect, use, and disclose your data only to the extent necessary to perform the services requested.
    • Please review their privacy policies to understand how your personal data will be handled.
    • Note: Certain providers may be in different jurisdictions, and your data may be governed by their local laws.
    • Once you leave our website or are redirected to a third-party service (e.g., Razorpay, Shiprocket), this Privacy Policy no longer applies.
  6. 6Security

    We use industry-standard security measures to protect your personal data:

    • Secure Sockets Layer (SSL/TLS) encryption for all data transmitted over the internet.
    • Cryptographic hashing (via bcrypt) for all user passwords.
    • Secure session management using the Next-Auth library to protect against common vulnerabilities.
    • Strict role-based access controls for our internal administrative systems.

    However, no system is 100% secure, and we cannot guarantee absolute security.

  7. 7Cookies & Tracking Technologies

    Our website uses cookies and browser storage technologies to provide a functional and personalized experience. We use them to:

    • Keep you logged in to your account securely.
    • Remember the items you have added to your shopping cart.
    • Understand visitor behavior to improve our website and services.
    • Remember your preferences, such as language or region.

    Specifically, we use:

    • Authentication Cookies: Our authentication system (Next-Auth) sets secure, HTTP-only cookies to manage your login session.
    • Local Storage: We use your browser's local storage to persist your shopping cart data and other application state, so your selections are not lost between visits.

    You can disable cookies or clear local storage via your browser settings, but be aware that essential parts of our website may not function properly without them.

  8. 8Age of Consent
    • By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow your minor dependents to use our website.
  9. 9Changes to This Privacy Policy
    • We reserve the right to update this Privacy Policy at any time. Updates will take effect immediately upon posting on our website.
    • If material changes are made, we will notify you via email or a notice on our homepage.
  10. 10Contact Information

    If you have any questions, concerns, or requests related to your personal information, you may contact our Privacy Compliance Officer:

    info.directronics10@gmail.com

Thank you for trusting Directronics.
We’re committed to safeguarding your data and delivering a transparent, secure, and smooth experience on our platform.